Returns

Withdrawal

According to the provisions of 45/2014 (II.26.) Government Decree on the detailed rules of the contracts between the consumer and the contractor, the Buyer, who constitutes to be a consumer is entitled to exercise its right of withdrawal within 14 (fourteen) days as of receipt, i.e. to return the ordered, unopened product without justification. The Buyer shall exercise it’s the right of withdrawal with a declaration of intention addressed to the Seller, and sent it via registered mail or e-mail. The Seller shall immediately notify the Buyer of the receipt of the letter of withdrawal. In the event of withdrawal, the Buyer shall return the ordered Product to the Seller within 14 (fourteen) days as of receipt. The cost of return shall be borne by the Seller.

In the event of exercise of the right of withdrawal, the Seller shall reimburse the Buyer for the shipping costs previously paid by the Seller, unless the Buyer has opted for an additional mode of shipment which is different from the standard mode of shipment. Seller shall not be liable for any refund until the Product ordered has been returned or the Buyer has credibly verified that the Product has been returned. The Seller shall, within 14 days as of becoming aware of the withdrawal, refund the amount paid to the Buyer.

Even if the Buyer exercises his right of withdrawal, he/she shall be liable for any material damage resulting from improper use.

The Buyer is not entitled to exercise the right of withdrawal in the following cases:

(i) in the case of a non-prefabricated Product made specifically by the Seller at the Buyer’s request and in accordance with the requirements specified by the Buyer;
(ii) for a Product for which the Seller has carried out urgent repair or maintenance work on the ordered Product at the express request of the Buyer;
(iii) for a Product that cannot be returned for hygienic or health reasons after delivery and opening of the package.

If there is a strong suspicion of abuse of a Buyer’s right of withdrawal, the Seller shall be entitled to initiate an investigation in this respect, and in the event of a proven abuse, Seller may prohibit the Buyer from using the Web Store services.

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